Our Return Policy
Please note our return policy. Nexus Clothing accepts the return or exchange of full-priced merchandise with the original receipt and tags attached. Refunds will be accepted up to 15 business days from delivery date. Items received after 15 business days, or not in their original condition will be subject to a 20% restocking fee. Returns that do not meet our policy may also be subject to a 20% restocking fee. Items received after 30 days will not be accepted.
Returns will be processed within 1-5 business days from the date of package arrival. WE DO NOT ACCEPT EXCHANGES ONLINE. If you need a different size or item, please ship the merchandise back for a refund and you may place a new order at that time or return it IN STORE ** Please note that the purchaser is responsible for all shipping charges. Nexusclothing.com does NOT supply return labels. Returns must be in original condition accompanied with all original packaging and invoice. Do not use damaged or recycled boxes as packaging for a return; this will result in a 20% restocking fee. Nexusclothing.com will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear.
WE DO NOT ACCEPT RETURNS ON ACCESSORIES (All items under the accessories tab), OR SALE/MARKED DOWN ITEMS.
** Items purchased online can be exchanged or refunded (Store Credit) at our retail store located at 2301 Mcmenamin st. Hampton,VA 23666. We cannot provide any in-store purchases with web credit, returns, or exchanges at this time. Please note that if an item being exchanged is no longer available in stock, store credit will be provided.